Return & Refund

Exchange

The best way to exchange is simply to place a new order for the item you want and return the item you already have.

Return

We accept returns within 7 days of purchase should you change your mind about the items you have purchased from us online. 

Please send us an email at enquiry@uchino.com.my and drop the items off at our office Level 30, Menara Prestige, No.1 Jalan Pinang 50450 Kuala Lumpur within 7 days from the day you receive your order.

UCHINO will not accept any returns of products that have been removed from their original packaging, used, stained, torn, washed, and/or with traces of fragrance or odours. We reserve the rights to reject any returns based on the above stated requirements.

A refund for the item and taxes will be given however shipping for the delivery will not be refunded. 

All returns will be credited back to the original credit card used and will only be processed upon receiving the merchandise.

Kindly provide proof of purchase for all exchange and refund matters.

*For overseas orders, please send your enquiry to enquiry@uchino.com.my for exchange and return matters.